Outcomes > Ego
Tech & Ops
I’ve spent a decade building customer experience teams, digital education systems, and product operations in the tech industry. I build things that actually work — and I don’t need to burn the place down to do it. If you want to create something resilient, here’s where to start.
What I Can Help With
Building Teams
Want to build a customer-facing or operations team that doesn’t collapse under pressure? I can help with hiring processes, leadership coaching, interviews, job descriptions, and professional development — from the ground up.
Digital Learning
Want to educate customers, clients, or new hires without putting them to sleep? Expert guidance on onboarding journeys, product tutorials, email campaigns, newsletters, and knowledge bases that people actually use.
Auditing Operations
Something’s breaking and you’re not sure where. I can help you find it — process mapping, training gaps, tool research, and implementation plans that give you a clear path forward.
What People Say
Brianne’s amazing skill at relationship building, process optimization and mentoring had a crucial role in creating a best-of-class customer experience team. I am very impressed by her ability to train customers to get the best of our platform, while establishing trust and a strong rapport.
Ana Ulin | Software Engineer
No one understood our customer pipeline better. Her empathy, diligence, and resilience make for an amazing accounts and customer manager.
Bilal Mahmood | Candidate for San Francisco Board of Supervisors
She is able to seamlessly transition from business level to technical conversations, a skill few have, all while ensuring the happiness of her own team and advocating for their success.
Niaja Farve | Engineering Manager at Liscio
Brianne is one of a kind. She always had great perspective across the whole organization and was excellent at prioritizing and pushing for what was important. She is so personable that customers couldn’t help but forge strong and lasting relationships with her.
Mike Fotinakis | Founder & CTO, Ethos
If something here resonated, I’d love to hear from you. Let’s talk →